We've added new Support Center resources to help you become familiar with the claims submission process, understand validation requirements, and review submitted claims.

These resources cover the full submission workflow, from preparing claims files and reviewing data to understanding submission results and investigating individual claims.

Beacon Rebate Model includes dedicated Pharmacy and Medical submission modules that allow you to upload claims files, review submission summaries, and identify potential data issues before submitting. Explore how to prepare your claims files, create reusable column mapping templates, and use file previews to review Validation Alerts and determine which claim rows are eligible for submission.

Understanding claims data requirements can help you prepare your files and identify potential issues before submission. New resources outline the required Pharmacy and Medical data fields, supported formats, and validation checks applied throughout the submission process.

Once claims submission becomes available, you can use the Submission Receipt to review processing results, including Conforming and Non-Conforming claims, identified issues and warnings, and claim activity by covered entity.

The Submission Data modules also provide access to previously submitted claims, allowing you to review submission history, investigate individual claims, and track results over time.

Visit the Beacon Support calendar to sign up for upcoming events. These sessions will focus largely on platform functionality, new features, and training.

If you have questions or need additional help, our team is here for you — please feel free to reach out using any of the contact options below:

Chat: Available via in-app messenger
​Email: [email protected]
​Phone: (878) 788-8907